FIND ANSWERS & DETAILED INFORMATION

Frequently Asked Questions about Plantation Hale Suites

RESERVATION CONFIRMATIONS, DEPOSIT AND GUARANTEE POLICY
Credit card information is required at the time of booking for all internet reservations.

CANCELLATIONS AND CHARGES
At this time, most reservations must be cancelled 24 hours prior to arrival to avoid one night room and tax. Cancellation policy varies by the offer booked.

WHAT IS SPECIAL ABOUT PLANTATION HALE SUITES’ LOCATION?
Our affordable hotel is located on Kauai’s scenic Royal Coconut Coast and is near lavish golf courses and island attractions, including the Coconut Plantation Marketplace, a Mecca for shops, restaurants, and entertainment. We are centrally located between Poipu to the south and Princeville to the north, making us an ideal base for touring Kauai.

ARE THERE LAUNDRY SERVICES ON SITE?
There are several coin-operated laundry machines available to guests.

WHAT ARE SOME IN-SUITE AMENITIES?
Important in-suite amenities include a full kitchen with refrigerator, stove, and microwave, a private lanai, a coffee maker, hairdryer, iron & ironing board, cooking utensils, in-suite safe, flat-screen cable television, air conditioning, and limited housekeeping service.

DOES YOUR HOTEL PROVIDE CONCIERGE SERVICES?
Yes.

WHAT SORT OF RECREATIONAL ACTIVITIES ARE AVAILABLE THROUGH THE CONCIERGE DESK?
At this time Concierge services are not available on the property. However, we recommend visiting activitiesofkauai.com or calling 1-888-508-9948 should you wish to book an activity.

ARE THERE ELEVATORS IN YOUR BUILDINGS?
Each of our ten buildings are two levels and there are no elevators available.

ARE THERE SPECIAL SERVICES AVAILABLE FOR INDIVIDUALS WITH DISABILITIES?
Yes, there are public areas ADA-accessible for individuals with disabilities.

WHAT IS CHECK-IN AND CHECK-OUT TIME?
Check-in time is 4:00pm; Check-out time is 11:00am

WHAT IS THE POLICY ON SMOKING IN SUITES?
All suites are entirely smoke-free.

DO YOU HAVE ROOMS THAT ARE ADA COMPLIANT?
Yes, Plantation Hale Suites has ADA-Accessible rooms available.

ARE THERE FUNCTION ROOMS ON SITE?
Sorry, but there are no function or meeting rooms on site.

WHAT IS THE FEE FOR AN ADDITIONAL PERSON?
Rates are based on 1-6 people per room. There is an additional charge of $35 per-night for a roll-away bed if required.

WHAT IF THAT PERSON IS MY CHILD?
Children under 17 are free when sharing room with the parent utilizing existing beds.

IS THERE A FEE FOR CRIBS?
There is no fee for cribs.

DO I HAVE TO PAY FOR INTERNET ACCESS?
Each suite is equipped with wired and wireless high-speed Internet access throughout the property.

IS THERE A PARKING FEE?
Parking is considered part of our $25 Hotel Amenity Fee.

ARE PETS ALLOWED ON THE PREMISES?
Service animals only. This does not include emotional support animals.

Other questions not addressed here?
Contact us, we’re happy to assist you in any way possible.